1. Support
For product questions, billing help, bug reports, or privacy requests, email our support inbox and include as much detail as you can.
If your message is about a specific application run or invoice, include the relevant date, plan, or account email so we can find it faster.
2. What to include
Helpful messages usually include your account email, a short description of the issue, screenshots if available, and the outcome you were expecting.
- Account email
- Relevant invoice or run date
- Screenshots or error text
- What you tried already
3. Response expectations
We try to respond as quickly as possible during business hours. Very large product, billing, or privacy requests may take longer to resolve.